Privacy Policy

Last updated: 28th July 2025

Welcome to Yes Coach! We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and share your personal data when you use our platform.

For the purposes of this policy, “we”, “our”, or “us” refers to Yes Coach Sports Limited, a company registered in England and Wales.

1. About Us

Yes Coach (website yes.coach) is an online platform that connects individuals with sports coaches and trainers across the UK. We act as both a data controller and a data processor depending on the nature of the activity.

2. Personal Information We Collect

If you are reviewing this Privacy Notice, then you will fall into at least one of the following categories of individuals about whom we process personal data:

(a) prospective, current or past customers of yes.coach who register an account and/or place a coaching request (“Searchers”);

(b) current or past individuals or businesses that register as a Coach on yes.coach to provide a service to Searchers, or businesses who we identify as being of interest to our Searchers and who we may then contact with potential business opportunities relating to our Searchers (“Coaches” or “Coaching”);

(c) individuals that access our Website (“Website Users”).

Accordingly, we will collect and process different types of personal data about you depending on which of these categories are relevant to you. The different types of personal data that we collect and the sources we collect it from are summarised below.

We may collect the following categories of personal data from you:

• Identity data (name, date of birth)
• Contact data (email address, phone number)
• Profile data (preferences, reviews, bio)
• Usage data (how you use our platform)
• Marketing and communications data (your preferences in receiving marketing)
• Payment data (if applicable)

A more detailed breakdown of the personal data we collect, and its purposes can be found in the table below:

Category	Types of Personal Data
Contact Data	Basic contact information and identity information
Communication Data	Communications we may have with you or other information which you may voluntarily provide, including images, videos or documents you may upload as part of an enquiry to a coach Your contact/marketing preferences
Account Data	Yes Coach profile and details User names, passwords and other log-in information Activity history and referral data Analysis we may undertake on account usage from time to time
Payment Information	Billing details, including card details and billing address. Please note that we use third-party payment providers, including Woo Payments, to process payments made to us. We do not retain any personally identifiable financial information, such as payment card number, that you provide these third-party payment providers in connection with payments. Rather, all such information is provided directly by you to our third-party payment providers. The payment provider’s use of your personal data is governed by their privacy notice. To view Woo Payments’ policies, please click here
Searcher or Coaches Content	Any files, documents, audio, videos, images, data, or communications you choose to input, upload, or transmit to our Services. Coaches’ credentials, including DBS information, qualifications and first aid certifications. Information about offered procured Coaching services Reviews, referrals and ratings between Searchers and Coaches
Yes Coach Data	Your draft, actual and suggested search request(s) and any responses received Feedback on Yes Coach usage for Searchers and feedback, comments and ratings of Coaches
Event, Contest, Promotion, and Survey Information	Information provided when you sign up for an event, enter a contest or promotion, complete a survey or submit a testimonial
Feedback and Support Information	Contents of custom messages sent through the forms, chat platforms, email addresses, or other contact information we make available on our website (yes.coach) Recordings of calls with us, where permitted by law (including through the use of automated tools provided by us or our third-party providers)
Security-Related Information	Name and contact information of visitors to our premises, video recordings of videos on our premises, and electronic login records and access details when a visitor utilises company technology on our premises.
Information About Your Device and Network	Information about your device, which may include the device type, manufacturer, model, operating system, IP address, browser type, browsing history, preferences, identification numbers, your mobile carrier, date and time stamps and other interactions with the Service. We employ third-party technologies designed to allow us to recognise when two or more devices are likely being used by the same individual and may leverage these technologies (where permitted) to link information collected from different devices.
Information About the Way Individuals Use Our Services and Interact with Us	Browsing behaviour and data on the actions you take on our Services (such as the pages you visit, the content you view, the communications you have through our Services, and the content, links and ads you interact with). We employ third-party technologies designed to allow us to collect detailed information about browsing behaviour and actions that you take on our Services, which may record your mouse movements, scrolling, clicks, and keystroke activity on our Services and other browsing, search or purchasing behaviour. These third-party technologies may also record information you enter when you interact with our products or Services or engage in chat features or other communication platforms we provide.
Geolocation Data	Your device and/or the information you give us might tell us your approximate geographical location, or our third-party providers may derive your general geographic location from your IP address, as well as more precise geolocation when you grant us access.
Analytics Data	Information to monitor and analyse use of our Services, for example for our Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to verify users have the authorisation needed to process their requests
Coaches Data	Details about the Service(s) you provide Payment records and bank account details Yes Coach profile Yes Coach analysis we may undertake from time to time Account details and activity history Usernames, passwords and other log-in information

3. How We Collect Your Information

We collect personal data from you in the following ways:

• Direct interactions (e.g., sign-up forms, messages to coaches)
• Automated technologies (e.g., cookies and analytics)
• Third parties (e.g., payment processors or social media platforms)

Please refer to the table below for more information on how we collect your data.

Category	Types of Personal Data	Collected from
Searchers	Basic Data Communication Data Account Data Yes Coach Data Website Data Geolocation Data Analytics Data	You Our website (including any cookies) Your device Third party sources, including social media, search engines, online maps, online marketplaces, online customer review sites and directories
Coaches	Basic Data Communication Data Professional Data Website Data Geolocation Data Analytics Data	You The Services (including any cookies) Your website Your device Third party sources, including social media, search engines, online maps, online marketplaces, online customer review sites and directories
Website Users	Basic Data Communication Data Website Data Geolocation Data Analytics Data	You The Services (including any cookies) Your device
Advertisers, Influencers, and Publishers	Basic Data Communication Data Account Data Yes Coach Data Website Data Device Data Usage Information Geolocation Data Analytics Data	Our service providers that perform services on our behalf, You Your device The Services Third party sources, including social media, search engines, online maps, online marketplaces, online customer review sites and directories
Social media	The data we receive is dependent upon your privacy settings with the social network, and may include profile information, profile picture, username, and any other information you permit the social network to share with third parties. You should always review and, if necessary, adjust your privacy settings on third-party websites and social media networks and services before sharing information and/or linking or connecting them to other services. We use this information primarily to operate, maintain, and provide to you the features and functionality of our Services, as well as to communicate directly with you, such as to send you messages about features that may be of interest to you.	You Your device Social media networks
Other Searchers or Coaches	Contact information (for example, as part of a referral). Procured Services Reviews Communication Data	Other users of the Services
Inferences	Inferences	We may generate inferences or predictions about you and your interests and preferences based on the other personal data we collect and the interactions we have with you.
Other Sources	Any Personal Data	Publicly available sources Third-party data providers Brand partnerships Through transactions such as mergers and acquisitions

4. How We Use Your Information

We use your personal data to:

• Provide our services to you
• Enable communication between coaches and users
• Personalise your experience
• Administer your account
• Ensure security and prevent fraud
• Comply with legal obligations

Details of the legal bases and purposes for processing your data are outlined in the table below:

	Lawful basis
Purposes of processing	Your consent	Contract performance	Legal obligation	Legitimate interests (either ours or a third party’s)
Communications with you
a) Corresponding with you, including to respond to your requests, enquiries and/or complaints		✓	✓	✓ (to respond to you in relation to such matters)
b) Confirming and processing requests that you may make to a Coach or otherwise fulfilling or meeting the reason the information was provided, such as to fulfil our contractual obligations, to facilitate payment for our Services, or to deliver the Services requested		✓		✓ (to process your requests)
c) Confirming and processing credit purchases that you may make with us		✓		✓ (to process your orders/subscriptions)
d) Sending you Service information (including direct marketing about our Services)	✓ (direct marketing)	✓ (Service updates)		✓ (to keep you updated on requests with other helpful updates and direct marketing in other cases)
e) Administer, improve, and personalise our Services, including by recognising you and remembering your information when you return to our products and Services				✓ (to improve the Services)
Background and Identity Check Information
f) Performing ID, background and verification checks			✓	✓ (to ensure that the contact details of Coaches are verified)
Website Information
g) Ensure and improve the operation and performance of the Website or diagnose or fix technology problems				✓ (to ensure the Website functions correctly and improve its functionality for the benefit of Website users)
h) To identify your approximate geographical location				✓ (to provide relevant Services to you and to optimise your experience)
i) To monitor and analyse use of our Services				✓ (to provide relevant services to you and to optimise your experience)
j) To facilitate set up and use of your account		✓		✓ (to grant you access to your account where you can securely and easily access information relevant to you)
Searchers and Coaches
k) To deal with your request for a Service		✓		✓ (to fulfil our contractual obligation where you represent yourself, your employer or organisation)
l) To recommend suggested searches to you				✓ (to encourage you to use our Services)
m) To understand and analyse how users engage with and use our Services, including to conduct research and analytics on our user base and our Services, including to better understand the demographics of our users				✓ (to personalise and improve your experience and to better understand your needs and interests)
n) To take payment from you or the business you represent or to receive Services from you or the business you represent, to deal with any complaints		✓		✓ (to perform the contract where you represent yourself, your employer or organisation)
o) To share feedback and statistics on Coaches with potential Searchers				✓ (to provide guidance for potential Searchers selecting Coaches)
p) To enable Coaches to provide their Services through our website and otherwise to Searchers who have submitted requests to Coaches				✓ (to enable Coaches to provide their Services)
q) Where the request form specifies that you consent to being contacted by third parties, sharing with Coaches to enable them to contact you and provide their Services	✓
r) To onboard you as a Searcher and/or Coach (which may also include background and verification checks as referred to above)		✓		✓ (to be able to offer you Services and, where applicable, enter into a contract where you represent your employer or organisation)
All categories
s) Establishing and enforcing our legal rights and obligations and monitoring to identify and record security incidents or other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Yes Coach and others			✓	✓ (to protect our business, other Searchers and the public from fraud and crime, and to enable us to deal with legal claims)
t) Complying with requests, orders and instructions from law enforcement agencies, regulators, any court, parties to proceedings or otherwise deal with obligations required by law or regulators and to ensure good governance and compliance			✓	✓ (where not binding but good governance and in the public interest)
u) For our general record-keeping and relationship management		✓		✓ (where you represent yourself, your employer or organisation)
v) To keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws			✓
w) Managing the proposed sale, restructuring or merging of any or all part(s) of our business, including to respond to queries from the prospective buyer or merging organisation				✓ (to sell any part of our business)
x) Defend, protect, or enforce our rights or applicable contracts and agreements (including our Terms of Service), as well as to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties, including by resolving any complaints from or disputes with you		✓		✓ (to try and resolve any complaint or dispute you might raise with us and to deal with legal claims)

5. Sharing Your Information

We may share your data with:

• Coaches or Searchers of the platform (as and where applicable)
• Service providers who support our platform
• Legal authorities where required

We require any and all third parties to respect the security of your personal data.

6. International Transfers

If we transfer your data outside the UK, we will ensure an adequate level of protection is in place, including appropriate safeguards such as Standard Contractual Clauses.

7. Data Security

We implement suitable security measures to protect your data, including encryption, secure servers, and regular testing of our systems.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for.

9. Your Legal Rights

Subject to certain conditions, you may be entitled to have access to your personal data (this is more commonly known as submitting a “data subject access request” or “consumer rights request”).

Under UK legislation, you have rights in relation to your personal data, with some exceptions. These include the right to:

• be informed about how your data is being used
• access personal data
• have incorrect data updated
• have data erased
• stop or restrict the processing of your data
• data portability (allowing you to get and reuse your data for different services)
• object to how your data is processed in certain circumstances

You also have rights when an organisation is using your personal data for:

• automated decision-making processes (without human involvement)
• profiling, for example to predict your behaviour or interests

To exercise your rights, contact us at contact@yes.coach.

10. Cookies

We use cookies and similar technologies to improve your experience on our platform. You can manage your cookie preferences in your browser settings.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

Yes Coach Limited
Email: contact@yes.coach
Registered Address: 10 Milton Court, Ravenshead, Nottingham, Nottinghamshire, England, NG15 9BD

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Thank you for trusting Yes Coach with your personal information.

This Privacy Policy may be updated periodically, and we encourage you to review it regularly.